Breakdowns reduced by 80%
Detailed site surveys and consultations with the building management resulted in an agreed Scope. We completed an initial in-depth condition and life cycle reports for each lift, this included detail on critical component availability and, very importantly, solutions where components were found to be obsolete. Once the most at risk lifts were highlighted this allowed a more focused and directed Support programme and assisted with crucial decisions on both critical spares provision and a modernisation programme. A comprehensive maintenance programme was agreed with the site management and consultant, tailored to the differing requirements for each lift and each building.
The customer is able to Track progress via daily engineer updates, management reports which are fully updated every quarter and Insurance Report Trackers updated before and after any Statutory Thorough Inspection.
Support is provided via monthly review meetings and full transparency regarding lift performance, recommendations and progress. Being an agile company, we are proud of our ability to react to altering circumstances and requirements extremely quickly.
Following our appointment breakdowns were reduced by 80% within the first 12 months, Statutory Inspections items were greatly reduced and availability of the lift service significantly increased. This exceptional service has continued and MKM were re-appointed following the initial agreement term.