Maintenance

Case Study - Dolphin Square Estate Maintenance Services

Maintenance

Background

A prestigious residential building

Dolphin Square is a prestigious residential building in the heart of London. It consists of 13 mid-rise blocks around a central square with retail and conference facilities. Each block has its own lift service, consisting of original Otis equipment which was installed circa 1970. MKM were asked to provide maintenance services for the entire, fully occupied, residential estate and took over from the original equipment manufacturer following a detailed and extensive tender process.

Challenge

Highest possible levels of service

As a high-end, fully occupied residential estate, maximum availability and reliability was a prime concern. The lift equipment was all original installation which was demonstrating declining reliability, complicated with obsolescence of many components. The challenge was to provide the highest possible levels of service while progressing a modernisation programme.

Solution

Breakdowns reduced by 80%

Detailed site surveys and consultations with the building management resulted in an agreed Scope. We completed an initial in-depth condition and life cycle reports for each lift, this included detail on critical component availability and, very importantly, solutions where components were found to be obsolete. Once the most at risk lifts were highlighted this allowed a more focused and directed Support programme and assisted with crucial decisions on both critical spares provision and a modernisation programme. A comprehensive maintenance programme was agreed with the site management and consultant, tailored to the differing requirements for each lift and each building.

The customer is able to Track progress via daily engineer updates, management reports which are fully updated every quarter and Insurance Report Trackers updated before and after any Statutory Thorough Inspection.

Support is provided via monthly review meetings and full transparency regarding lift performance, recommendations and progress. Being an agile company, we are proud of our ability to react to altering circumstances and requirements extremely quickly.

Following our appointment breakdowns were reduced by 80% within the first 12 months, Statutory Inspections items were greatly reduced and availability of the lift service significantly increased. This exceptional service has continued and MKM were re-appointed following the initial agreement term.

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“I just wanted to take the opportunity to thank you all for everything this year. You have all been absolutely amazing and I really cannot thank you all enough for your efforts.”

Building Manager, The Helicon

“Want to say a massive thank you for completing these lifts a week early. To hear two different insurance inspectors praise the installation is very impressive. Your team have been brilliant throughout and have ensured the project ran seamlessly. “

Project Manager, Global Workplace Solutions