How Our 3 Stage Process Works
MKM Elevators utilises a methodology which prioritises reliability, transparency and communication. It delivers a significantly improved experience and higher customer satisfaction rates than any of our competitors.
We call it Raising Expectations and it compromises of the following three stages:
Scope
Raising the Issues
After 35 years in the industry, we know that asking the right questions at the beginning saves unnecessary work and costs in the long run so Scope is the first stage of our methodology that focuses on exactly this.
We’ll utilise our knowledge and experience to ensure that the correct products and services are chosen for each of our clients. The benefits of undertaking this before any installation work is carried out speak for themselves:
-
Re-assurance
Trusted in the industry fo over 30 years
-
Satisfaction
Great track record of delivering within budget and on time
Track
Raising the Bar
Ensuring that clients are kept up-to-date as work is carried out is key for us. Track is designed around our Protean job tracking system ensuring clients can make decisions based on real-time information.
-
Confidence
Real-time job tracking information
-
Transparency
Built around our existing Protean system
Support
Raising the Standard
Lift installations and repairs are a substantial investment for all our clients, large and small so our Support stage is designed to offer peace of mind and reduce ad-hoc servicing costs. Are support offerings are second to none in the industry and our nimble setup means we can provide quick call-out times.
-
Reduced operational downtime
Industry leading call-out times
-
Peace of mind
Ensuring safety compliance for entire operational cycle
After 35 years in the industry, we know that asking the right questions at the beginning saves unnecessary work and costs in the long run so Scope is the first stage of our methodology that focuses on exactly this.
We’ll utilise our knowledge and experience to ensure that the correct products and services are chosen for each of our clients. The benefits of undertaking this before any installation work is carried out speak for themselves:
-
Re-assurance
Trusted in the industry fo over 30 years
-
Satisfaction
Great track record of delivering within budget and on time
Ensuring that clients are kept up-to-date as work is carried out is key for us. Track is designed around our Protean job tracking system ensuring clients can make decisions based on real-time information.
-
Confidence
Real-time job tracking information
-
Transparency
Built around our existing Protean system
Lift installations and repairs are a substantial investment for all our clients, large and small so our Support stage is designed to offer peace of mind and reduce ad-hoc servicing costs. Are support offerings are second to none in the industry and our nimble setup means we can provide quick call-out times.
-
Reduced operational downtime
Industry leading call-out times
-
Peace of mind
Ensuring safety compliance for entire operational cycle
We’re committed to Raising Expectations in all that we do.
of our clients have been
with us for 10 or more years
of jobs completed in the last 3 years were on time and on budget